Lantek After-sales Service

Maintenance and Support

There are different kinds of maintenance and support contracts so that that each customer can choose the one that best meets the specific requirements of their company.

Advantages that this service can provide to our customers are:

• Training discounts.
• Preferred telephone hot-line service.
• Annual software update.
• Direct Service Pack updates throughout the year.
• Discounts for customer site visits by our technicians.
• Private access to the Customer website, where the following information is available:
Knowledge Base. An extensive database that provides the answers to our customers’ FAQs. This information can be of assistance to you, reducing the response time for questions on installation, set-up or the application itself A section in which you can find the latest upgrades or technical documents for the software Access to customer enquiries or dealings, where you can track enquiries made in the past, as well as verify their status in real time

Lantek Training Courses

Lantek arranges training courses so that end users, as well as our partners, learn how easy the software is to work with, and how to take maximum advantage of its many features.

Moreover, Lantek will arrange custom courses at our facilities, or theirs, in order to meet the training requirements of our partners and / or customers.

It should be remembered that training plans are continuous; on the one hand guaranteeing that new or substitute personnel understand the possibilities that the solution offers, and on the other making sure that users get the most out of it, profiting still more from the system.